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Adult Students

"If you can't measure it, you can't manage it!"

If you're doing a good job, you'll be pleased to have it revealed through Parent, Student, Alumni, and Staff Surveys. On the other hand, if there are areas in particular need of improvement, you've got to know about them.

As the saying goes, "If you can't measure it, you can't manage it!" A Lookout Management survey doesn't just measure how you're doing. You'll also learn why.

Working closely with you, we will develop and deliver a comprehensive, customized, independent review of your school's performance from the perspective of your own parent, student, alumni and/or staff constituents.

This review will provide you with a clear, unambiguous framework for moving forward. As such, it will be one of your most powerful management tools in aid of continuous improvement.

You will acquire a quantitative understanding of your market's appraisal of your performance, including: satisfaction ratings, generally and across a comprehensive list of specific program elements; value ratings across school life elements; and attitudinal scores on topics of direct relevance to what you deliver.

You will take clear measure of what your community feels about current and contemplated initiatives. 

You will learn how demographic sub-groups differ from one another.

Perhaps most importantly, and most useful as a management tool, you will learn how lesser satisfied respondents differ from greater satisfied respondents. This dynamic deterministic model will allow you to efficiently direct limited resources in the aim of closing gaps in satisfaction.

Lookout Management will provide you with reports for the total response group and for each distinct cross-tabulated group, complete with tables and graphs showing all significant distinctions. You will also receive an Analysis of Findings report, clearly delineating what the results mean for your school.

Think of this work as designed to generate a report card on how you and your team are doing, as well as a clear mandate on future initiatives. This is an investment that will pay for itself many times over in both new and retained revenues. Over time, you will measure the success of these surveys in terms of reduced student turnover, and raised marketability of your school to prospective families.

As you contemplate getting closer to your market, think now about conducting a Parent Satisfaction Survey. I am confident that you will not be disappointed with the results.

Click through to the Testimonials page of this Web site to read what other independent schools have to say about their experience with LMI surveys.

Please call me toll-free at 1-519-281-3400. Of course, you can also reach me by e-mail at kevin(at sign)

We look forward to working with you on this important project.


Kevin Graham Signature

Kevin Graham, BA, MBA


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